WHAT WE DO
- FINANCIAL AID SERVICES
- HEALTHCARE CONSULTING
- COLLECTION SERVICES
These are just a few examples of services offered to past clients. Give us a call, and let us create the perfect solution for you.
FINANCIAL AID SERVICES
Financial Assistance Programs
This is an extension of your internal charity and HCAP programs. Nikao Pike Group can assist in the application process to identify eligibility for financial assistance.
MED-PAP
Our programs are designed to optimize your financial eligibility process and maintain 340b accountability while providing timely approval decisions to your patients
Admin Support
Our specialists can reduce your administrative burden, act as an extension of your office and internal processes, and improve application approval and disapproval turnaround times
Web-Based Financial Assistance App
Increase patient awareness and improves your Financial Assistance Program experience with our app, available on browser and mobile.
FIRST-PARTY CONTACT SERVICES
Customized Letter/Call Campaigns
Letter customization allowing the client to be involved in the content of letters sent to their patients. Geared toward early-out services or pre-collect activity.
Email and Text Messaging Services
Cost-efficient method to contact patients regarding payment reminders, past-due balances, and other notifications
Automated Phone and Messaging Campaigns
Increase customer service, timely payment reminders in a cost-effective manner
HEALTHCARE CONSULTING SERVICES
Billing and Edit Resolution
Denial resolution and database creation to track top 10-20 denials
ATB and Aged AR Reporting and Resolution
Process development and with goals of reducing days in AR
Payment Plan Development
Development and payment plan processing using Cash Pro, providing banking reconciliation to G/L postings
Rate Setting/Pricing/Charge
Master review and rate development based on Medicare equivalents and recommended percentage of Medicare
COLLECTION SERVICES
Patient Service Center
Additional resources to our clients,, including appointment setting, appointment follow-up, appointment reminders, follow up calls, and customer information.
Payment Posting and Monitoring
Facilitating payment posting to the client’s system. In addition, we also provide robust payment monitoring services.
Customized Letter/Call Campaigns
Letter customization allowing the client to be involved in the content of letters sent to their patients. Geared toward early-out services or pre-collect activity.
Pre-Conversion AR Management
A program tailored to suit the needs of each client, to “clean up” accounts that are left over from a conversion.
Small Balance Insurance Follow-Up
NPG provides insurance follow-up on small balances that tend to slip through the cracks. This program includes phone calls and letters to identify any missing information so a claim to be properly processed.
Customer Service/Satisfaction Monitoring
Letters, email surveys, and phone calls to assist our clients with customer service needs or customer satisfaction program.
Primary and Secondary Collections
Third-party collection services for both primary and secondary collection needs.
Let us give you a hand.
Contact us, at no cost and with no obligation, to see what we may be able to do for you.